2nd Line Support Warrington

Are you looking to take the next steps forward in becoming a 3rd Line / Project Engineer? 

Due to an increase in growth and an influx of contracts I am now seeking experienced 2nd Line Engineers who have experience providing a high level of technical support to customers. 

An extensive level of training will be provided to further strengthen your technical skills with a budget towards certifications. 

Your Role:

• Ensure that issues are being resolved while adhering to SLA’s.
• Maintain strong relationships with clients while providing a good level of customer service. 
• Act as a point of escalation for 1st line engineers.
• Support and mentor 1st Line engineers to help with their growth. 
• Work closely with the monitoring and security teams to ensure issues are dealt with proactively. 
• Get involved with project implementations working closely with senior engineers when required. 

Desirable Technical Skills 

• Active Directory, Group Policies
• DHCP/DNS/TCPIP 
• Windows Server 2008/2012/2016/2019
• Microsoft Exchange 2010/2013/2016 – Office365
• SCCM 
• Citrix
• VMware/Hyper-V
• Veeam, BackupExec 
• Networking – Cisco, SonicWall, WatchGuard etc. 

If you’re seeking a fantastic opportunity where internal growth is pushed and further development to take those next steps in becoming a Senior Engineer, APPLY NOW!