Service Desk Engineer Warrington

Are you seeking a fast-paced role to take the next steps forward in becoming a technical engineer?

Due to a huge amount of growth I’m now in search for experienced Service Desk Engineers who are used to working in a busy environment, preferably supporting external users across an array of issues.

An extensive level of training will be provided to further strengthen your technical skills with a budget towards certifications. 

Your Role:

• Provide remote support to customers and take full ownership of issues. 
• Escalate more complex issues to the 2nd line team to make sure issues are being resolved. 
• Provide remote support to clients and make sure that tickets are completed and SLA’s are being adhered to. 
• Make sure that all calls and issues are logged / documented correctly 
• Daily monitoring of customers infrastructure 

Desirable Technical Skills 

• Active Directory, Group Policies
• DHCP/DNS/TCPIP 
• Windows Server 2008/2012/2016/2019
• Microsoft Exchange 2010/2013/2016 – Office365
• SCCM 
• VMware/Hyper-V

If you’re looking to take the next steps forward in an environment where internal progression is supported heavily for a fast growing business, APPLY NOW!